IRIS helps municipalities and public administrations answer citizen inquiries faster by using approved knowledge, previous cases, and internal documentation
Discover AI-assisted citizen communication for public administrations.
Public service contact centers process enormous volumes of citizen interactions, often leading to delays and inconsistent service quality. Knowledge loss during workforce transitions can create further gaps in response.
Use SUMMETIX IRIS to analyze citizen queries as they arrive, classify complaints automatically, and suggest accurate solutions based on past cases. IRIS builds a knowledge base over time, ensuring consistency, faster resolutions, and reduced operational costs.
With IRIS, on average, 75% of your emails could be responded with AI support, allowing you to answer incoming requests in higher quality within 1 minute instead of 15 minutes.
✓ Draft responses to citizen inquiries
✓ Route requests to the correct department
✓ Summarise documents and meeting notes
✓ Generate formal administrative correspondence
✓ Build an organisation-wide knowledge base
✓ Support onboarding of new employees
Every response remains fully transparent and under human control.
SUMMETIX IRIS uses previous approved responses, internal guidelines, FAQs, municipal regulations, uploaded knowledge documents, department-specific procedures for its process.