NEXT GENERATION CUSTOMER INTELLIGENCE

Features

Discover hidden insights in customer feedback and complex qualitative data. Summetix uses proprietary Argument Mining and large language models to discover patterns and trends that will change your business.

How does it Work

filter

Which are pro and con arguments?

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data reduction

aggregate

Which arguments can be grouped?

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human performance

compare

Which groups occur with which product?

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improvement through fine-tuning

correlate

Which anomalies arise?

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months earlier

measure

How costly are my product problems to my business?

Directly assess the financial impact of product issues 

 
 

 

Reduce customer feedback

In the first step, customer feedback is reduced to the core information, i.e. meaningful statements about specific error patterns, but also the strengths of a product.

Cluster similar statements

In the next step, similar groups of such statements are combined into clusters containing repeatedly mentioned product problems and strengths.

Generate insights

Correlate: Which anomalies arise?

Clusters are correlated with customer feedback metadata like a production date, a product line, or sales market.

Instead of NPS, we use calculate non-recommendations and resulting churn to help you prepare specific actions for product development and improvement.

We use the power of generative AI to answer any other questions you might have, based only on true feedback which can be traced back.

Start now with your personal demo version

Complete the form to gain a perspective on the Summetix platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.