DEMO

NEXT GENERATION CUSTOMER INTELLIGENCE

Use Cases

Discover hidden insights in customer feedback and complex qualitative data. SUMMETIX uses proprietary Argument Mining and large language models to discover patterns and trends that will change your business.

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Marketing and Market Research

  • Identify common customer needs
  • Recognize perceived value of your product
  • Adapt your messaging to address currently unmet market needs
  • Communicate marketing messages that match your product

Product Management

  • Derive product requirements from customer voices
  • Surface the most relevant market needs
  • Prioritize the development of product features

Management and Strategy

  • Benchmark your own strategic position
  • Identify arising market trends quicker than your peers
  • Act on new market opportunities
  • Check your strategic positioning constantly in an ever changing market environment

Public Relations

  • Identify the key opinions of relevant market stakeholders or Key Opinion Leaders
  • Detect previously unknown developments up to 6 months in advance
  • Prepare a response to crisis events in minutes

Pre-Sales and Sales

  • Identify the core value and churn drivers of your product
  • Get a deep understanding about why your product is bought
  • Keep track of your customers and surface additional sales opportunities

In a world that is flooded with data, access to the relevant pieces of information is essential.

Next Generation Customer Intelligence

  • Use your personalized language model
  • Detect the unknown unknowns
  • Find churn drivers
  • Understand how to win against your competition

How does it Work

filter

Which are pro and con arguments?

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data reduction

aggregate

Which arguments canb be grouped?

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human performance

compare

Which groups occur with which product?

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improvement through fine-tuning

correlate

Which anomalies arise?

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months earlier

measure

How costly are my product problems to my business?

Directly assess the financial impact of product issues 

 
 

 

What Our Clients Have To Say​

"With the help of the argument mining solution from the deep learning start-up summetix, we can extract essential information from social media. Our quality assurance department as well as brand and product development can use that information to derive specific instructions for optimizing our products and customer experience."
Davide Cadamuro, AI Architekt BMW Group IT
Davide Cadamuro, AI Architekt
"Working with summetix, we wanted to make a unique contribution to the 2021 federal elections in Germany. Using the company's AI technology, we were able to analyze all press coverage surrounding the elections and present viewpoints and arguments of political actors on any topic. The freely accessible tool has helped many voters to get independent and diverse information based on their own priorities. The cooperation with summetix was a lot of fun. All our requirements were met or exceeded despite a tight timeline."
Tobias Kehl, Project Lead AI Startup Risinghessian.ai
Tobias Kehl, Project Lead AI Startup Rising
"We are fully convinced that summetix' technology clearly improves the way we satisfy our customers' information needs. summetix' explorative approach to uncover the tone and key argumentation in online news generates results very close to our analysis approach as well as very fast, in a matter of minutes instead of days. With summetix' analytics technology we will enlarge our current product portfolio to fulfill our customers' needs to gain deep textual insights and react to a dynamic market environment much faster than currently possible."
Oliver Heyden, Chief Strategy Officerpressrelations
Oliver Heyden, Chief Strategy Officer

Start now with your personal demo version

Complete the form to gain a perspective on the Summetix platform. We will demonstrate how SUMMETIX can be utilized to enhance and innovate your Customer and Product Experiences throughout your organization.