summetix uses Argument Mining and large language models to discover hidden insights in your customers' feedback and to monitor and discover tech and innovation trends.

Persona Customer Feedback
Consumer Intelligence

Understand your customers in depth and breadth

Persona Market Research
Market Research

Understand trends and discover new topics

Persona Scientific Research
Scientific Research

Mine arguments in scientific content

Next Generation Customer Intelligence

  • More than Sentiment

    Our argument mining based technology discovers truly actionable insights.

  • Insights in Seconds

    We reduce the amount of text you need to screen by 90%.

  • World-class Performance

    We read at least a 1000x faster than humans, but have human-level accuracy.

All Feedback Channels on a Single Platform

  • Reduce customer feedback

    In the first step, customer feedback is reduced to the core information, i.e. meaningful statements about specific error patterns, but also the strengths of a product.

  • Cluster similar statements

    In the next step, similar groups of such statements are combined into clusters containing repeatedly mentioned product problems and strengths.

  • Generate insights

    Clusters are then correlated with customer feedback metadata like a production date, a product line, or sales market. Based on this, our customers can prepare or adapt specific actions for product development and improvement or communication campaigns up to 6 months earlier.


Also see our Partners



summetix GmbH (formerly known as ArgumenText) is a Spin-Off of the Ubiquitous Knowledge Processing (UKP) Lab at the Technische Universität Darmstadt. The technology behind summetix is based on several years of intense research in multiple areas of Natural Language Processing, Deep Learning and Argument Mining. The results have been published in top-tier scientific venues. Below is an overview of the most important components of our system.

Monitoring and trend Discovery
Monitoring and Trend Discovery

Scalable infrastructures process huge amounts of textual data in record time. Details in:

Available for multiple languages
Available for multiple languages

Multilingual models are available for your language-dependent document collections. Details in:

View all publications

Latest News
Feb 1st, 2023 Support our application as "Digital Start-up of the Year 2023"

Please vote for our video as part of the audience award of the BMWK Startup competition 2023. We need your support to become a Digital Start-up of the Year 2023! Votes be be cased here until April 5th.

Nov 25, 2022 summetix is part of the AI Startup Rising Accelerator by hessian.AI

The AI Startup Rising Accelerator is a 3 months program aiming to support startups with an AI-centric business model in their scale-up stage with a focus on internationalization. It runs once a year and offers a variety of different benefits such as price money, mentoring, recruiting, politics and expert evenings and preparations for bigger investments.

Sep 16, 2022 Startup Award Alert: summetix wins Company Battle in Aschaffenburg

summetix won the Company Battle at Gründermesse Aschaffenburg. The event is hosted by Digitales Gründerzentrum Aschaffenburg. They are organizing the event in cooperation with the TH Aschaffenburg in order to strengthen innovation, digitalization and general start-up qualification in the Bavarian Lower Main region.

Sep 12, 2022 summetix is part of Creative Destruction Lab at University of Oxford!

Creative Destruction Lab is a nonprofit organization that delivers an objectives-based program for massively scalable, seed-stage, science- and technology-based companies. During the program, our founders will exchange ideas with peers from other AI startups and high-profile mentors from across the globe.

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