summetix uses Argument Mining and large language models to discover hidden insights in your customers' feedback and to monitor and discover tech and innovation trends.
Understand your customers in depth and breadth
Understand trends and discover new topics
Mine arguments in scientific content
Our argument mining based technology discovers truly actionable insights.
We reduce the amount of text you need to screen by 90%.
We read at least a 1000x faster than humans, but have human-level accuracy.
In the first step, customer feedback is reduced to the core information, i.e. meaningful statements about specific error patterns, but also the strengths of a product.
In the next step, similar groups of such statements are combined into clusters containing repeatedly mentioned product problems and strengths.
Clusters are then correlated with customer feedback metadata like a production date, a product line, or sales market. Based on this, our customers can prepare or adapt specific actions for product development and improvement or communication campaigns up to 6 months earlier.
summetix GmbH (formerly known as ArgumenText) is a Spin-Off of the Ubiquitous Knowledge Processing (UKP) Lab at the Technische Universität Darmstadt. The technology behind summetix is based on several years of intense research in multiple areas of Natural Language Processing, Deep Learning and Argument Mining. The results have been published in top-tier scientific venues. Below is an overview of the most important components of our system.
Advanced machine learning techniques ensure high precision in your applications. Details in:
Argument similarity controls a precise and scalable grouping of statements. Details in:
Scalable infrastructures process huge amounts of textual data in record time. Details in:
Multilingual models are available for your language-dependent document collections. Details in:
summetix currently has multiple job openings, among others we are looking for fullstack developers, sales assisstance and working students (IT and business support). If you're interesting in working with us, get in touch via jobs@summetix.com.
summetix has been named Startup of the Month August 2023 by Frankfurt Forward. As a project of the Wirtschaftsförderung Frankfurt, Frankfurt Forward promotes the further development of innovation and digitalization in Frankfurt am Main.
Most tasks in NLP require labeled data. In this recently published paper (at the 17th Linguistic Annotation Workshop held in conjunction with ACL 2023), we investigate how removing personally identifiable information as well as applying differential privacy rewriting enables using crowdsourcing for text with privacy-relevant information.
summetix will be at this year's Hessian AICon in Darmstadt! On July 6th we will show you how you can combine Argument Mining and Chat-GPT to avoid hallucinations and how summetix uses AI technology to inform world-leading companies about product problems six months earlier than before.