Customer Support

With the introduction of IRIS, our secure AI solution, we are able to make real progress in administrative work. Repetitive tasks – especially responding to standardized emails – are now completed by our staff in one minute instead of around ten minutes as before. This not only noticeably relieves our administrative employees but also creates space for addressing citizens' individual concerns. At the same time, with IRIS, we are building an internal knowledge database that makes our administrative knowledge centrally accessible and significantly simplifies the onboarding of new colleagues. IRIS shows how we can use digitalization responsibly and in a practical way – for the benefit of our employees and the entire municipality.

SUMMETIX did an excellent job in developing a Benchmark-Tool which reduces our work from weeks to hours. Feeding the Tool just with company names it generates the KPIs and Rating including all sources. Impressive and not doable by humans.

At Adesso, SUMMETIX has become invaluable for understanding how our clients' customers truly feel about their products and services. By leveraging insights from diverse, publicly available data sources, the tool allows us to quickly and accurately gauge market sentiment and trends. SUMMETIX saves us significant time, enabling us to deliver actionable insights that drive real impact for our clients' businesses.

Together with SUMMETIX, we bring state-of-the-art AI technology to our clients. The large language model and tool uncover hidden patterns in customer feedback, enabling early data-driven decisions. Leveraging our experience at Sopra Steria, we can get customers up and running with SUMMETIX in a matter of weeks.

With SUMMETIX, we can faster figure out what messages will resonate with our target audiences. As SUMMETIX can give us near real-time insights from social media as well as our own CRM data, we will be better positioned to make decisions that benefit our customers and the company.

Working with SUMMETIX, we wanted to make a unique contribution to the 2021 federal elections in Germany. Using the company's AI technology, we were able to analyze all press coverage surrounding the elections and present viewpoints and arguments of political actors on any topic. The freely accessible tool has helped many voters to get independent and diverse information based on their own priorities. The cooperation with SUMMETIX was a lot of fun. All our requirements were met or exceeded despite a tight timeline.

We are fully convinced that SUMMETIX's technology clearly improves the way we satisfy our customers' information needs. SUMMETIX's explorative approach to uncover the tone and key argumentation in online news generates results very close to our analysis approach as well as very fast, in a matter of minutes instead of days. With summetix' analytics technology we will enlarge our current product portfolio to fulfill our customers' needs to gain deep textual insights and react to a dynamic market environment much faster than currently possible.

With the help of the argument mining solution from the deep learning start-up summetix, we can extract essential information from social media. Our quality assurance department as well as brand and product development can use that information to derive specific instructions for optimizing our products and customer experience.