NEXT GENERATION CUSTOMER INTELLIGENCE

Travel and Hospitality

Become the most proactive player in a highly competitive environment

With SUMMETIX PRO and IRIS, accurately acquire and retain customers, staying ahead of emerging trends and customer expectations.

Airports

Airlines

Hotels

Understand and respond quickly to passenger needs, differentiating clearly between local and transit passengers. Identify and address key friction points early using SUMMETIX IRIS for real-time customer care. Use SUMMETIX PRO insights to optimize your airport’s passenger journey, increasing satisfaction and loyalty.

Discover precisely why certain passenger segments choose competitors over your airline. Identify exactly what makes customers tick and drives their loyalty. Enhance passenger experience proactively with SUMMETIX IRIS, and strategically improve your offering using deep insights from SUMMETIX PRO.

Pinpoint guest preferences, frustrations, and hidden expectations before they escalate. Enhance guest care and satisfaction using SUMMETIX IRIS to swiftly respond to emerging concerns. Leverage SUMMETIX PRO to deeply understand customer experience drivers, ensuring guests choose you again and again.

Improving the customer journey

Airports, airlines, and hotels operate in a fiercely competitive service landscape. To foster repeat business and loyalty, you must precisely understand customer preferences and pain points.

Traditional market research and focus groups are costly and slow. SUMMETIX PRO and IRIS replace or complement these methods, empowering you to make agile, informed decisions — faster and more cost-effectively.

Establish industry leadership

SUMMETIX PRO provides immediate, data-driven insights into what’s effective and what’s falling short in your customer experience by analyzing publicly available data. Our proprietary AI technology, powered by advanced LLMs, ensures you’re always the first to detect shifts or disruptions in customer sentiment.

In addition, we analyze evolving customer expectations across various industries, enabling you to proactively adopt best practices and stay ahead of competitors.

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What Our Clients Say

SUMMETIX turns data into actionable insights

Filter Arguments

Highlight the most insightful arguments

less data required for meaningful Gen AI
0 %

Aggregate Insights

Logically group meaningful arguments

faster than humans without compromising quality
0 x

Detect Anomalies

Automatically detect anomalies ahead of time

months earlier than current methods
> 0

Start now with your personal demo version

Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how SUMMETIX can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.