Real-time insights for preventing quality issues, reducing warranty costs, and accelerating recall investigations
Modern QA and Warranty teams operate under immense pressure: rising product complexity, global customer bases, and the increasing financial risks of recalls. Traditional monitoring methods — manual online research, market studies, and delayed warranty data — only capture a fraction of what happens in the real world.


SUMMETIX provides real-time field quality intelligence by analyzing millions of customer voices across forums, social media, press, and CRM channels worldwide. Our proprietary argument-mining AI detects failure patterns, emerging anomalies, and contextual information months earlier than traditional signals, supporting both preventative QA and post-event recall investigations.
Where SUMMETIX Supports QA & Warranty Teams
Identify emerging failure patterns before they appear in warranty claims or dealer diagnostics.
Detect anomalies in real time
Surface repeated symptoms or defect patterns
Compare signals across markets, languages, and product variants
Reduce investigation time and escalate only the cases that matter
This enables quality teams to act earlier and protect product reputation before issues scale.
Rapid clarity on the root context of field failures.
Understand how customers describe symptoms
Identify misuse cases, incorrect maintenance, or non-adherence to manuals
Cluster argument patterns and sentiment
Support technical teams with real-world evidence
In several automotive cases, SUMMETIX surfaced detailed customer descriptions and mis-usage evidence that previously took months to discover manually.
When a recall becomes unavoidable, rapid access to reliable, multilingual evidence is essential.
SUMMETIX helps organisations:
Gather recall-relevant information from global consumer channels
Identify frequency, severity, and geographical patterns
Benchmark failure rates against other suppliers or competitors
Provide evidence bundles for supplier–OEM negotiations
This creates a massive information and speed advantage: insights in days instead of months, significantly reducing recall costs and reputational damage.


We can offer a short live walkthrough showing how real-time field quality monitoring can support your QA or Warranty team — from early detection to post-recall investigation.
If you’d like a personalized demo, you can book an appointment with our CEO, Erik Kaiser, by clicking this link.
Request a one-pager via the form below:








Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.