NEXT GENERATION CUSTOMER INTELLIGENCE
Manufacturing
Search existing cases and documentation to automatically prepare answers based on similar requests from the past, while building a knowledge base for future incoming requests.
AI-assisted technical support for industrial manufacturers
Reduce time spent answering repetitive support inquiries by using product manuals, technical documentation, and past service cases.
Help support teams respond faster while keeping engineers fully in control.
Challenges facing technical support teams
Industrial manufacturers receive large volumes of technical support inquiries from customers troubleshooting equipment in the field.
Support engineers often spend valuable time searching through:
- product manuals
- internal documentation
- previous service cases
- error histories
As products become increasingly complex and experienced employees retire, maintaining fast and consistent technical support becomes harder.
AI-assisted support using accumulated technical knowledge
SUMMETIX IRIS helps technical support and service teams respond faster by automatically using existing organizational knowledge.
IRIS analyzes incoming requests and searches:
- product manuals
- service documentation
- previous support cases
- internal knowledge bases
to generate technically relevant response suggestions.
Support teams remain fully in control while repetitive work is reduced.
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