Search existing cases and documentation to automatically prepare answers based on similar requests from the past, while building a knowledge base for future incoming requests.
Industrial manufacturers receive large volumes of technical support inquiries from customers troubleshooting equipment in the field.
Support engineers often spend valuable time searching through endless data logs. As products become increasingly complex and experienced employees retire, maintaining fast and consistent technical support becomes harder.

SUMMETIX IRIS helps technical support and service teams respond faster by automatically using existing organizational knowledge.
IRIS analyzes incoming requests and searches:
to generate technically relevant response suggestions.
Support teams remain fully in control while repetitive work is reduced.

Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how Summetix can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.