Become the most proactive player in a rapidly changing public sector environment.
With SUMMETIX IRIS and SUMMETIX PRO, you can better understand citizen needs, design effective services, and build public trust through data-driven insights.
Public service contact centers process enormous volumes of citizen interactions, often leading to delays and inconsistent service quality. Knowledge loss during workforce transitions can create further gaps in response. With IRIS, on average 75% of your emails could be responded with AI support, allowing you to answer incoming requests in higher quality within 1 minute instead of 15 minutes.
Use SUMMETIX IRIS to analyze citizen queries as they arrive, classify complaints automatically, and suggest accurate solutions based on past cases. IRIS builds a knowledge base over time, ensuring consistency, faster resolutions, and reduced operational costs.
Districts and public programs are often impacted by external factors such as crime, cleanliness, or safety perceptions, damaging reputation and economic vitality without clear, actionable data.
Use SUMMETIX PRO to analyze large-scale public feedback and uncover sentiment trends that shape policy decisions. In Frankfurt’s Bahnhofsviertel, PRO revealed that over 90% of negative hotel reviews were linked to external factors beyond business control, empowering city stakeholders to push for targeted improvements in security and urban management.
Complete the form to gain a perspective on the SUMMETIX platform. We will demonstrate how SUMMETIX can be utilized to enhance and innovate your Customer, Employee, and Product Experiences throughout your organization.